The Most Common

Frequently Asked Questions

Or choose one of the categories below to find your question

Our diagnostic fees are based on the type of vehicle as well as the issue you’re facing. We also charge an additional fee for travel based on where your vehicle is located. All charges are subject to sales tax.

Cash, Zelle, Credit and Debit card. Payment link via text or email is now available. 

Yes of course, you can call or text us at any time. We typically work based on appointments, so call us to book an appointment as soon as possible!

No, Gracefully Fixed does not install customer parts.

No. The diagnostic fees are not deducted from the balance of the repair needed. If there is an exception to this rule, it will be noted on your estimate.

When an appointment request is received, an estimate is created so that you have an idea of the cost of your service request. To create the estimate, there are additional details needed that are not listed in the appointment request form. The information needed includes:

 1) The license plate and state OR VIN of the vehicle

2) The address where the car is located

3) The issue and/or service request for your vehicle.

We contact you to get this information over text/email or you may choose to call/text us at 704.323.6579 to provide additional details. Next, we send over an estimate and if you decide to accept it, we reach out and confirm your service appointment.

If you are requesting a specific service, we will provide an estimate for the cost to complete that repair/service. It is important to note that the parts store does not perform diagnostic services. They connect a tool to your car’s computer that generates a report with the list of faulty codes and sometimes with a list of the most common repairs. The codes provided by the car’s computer can only advise what symptoms your car is experiencing. Gracefully Fixed will take that information along with other tests and inspections to identify the most probable causes. For example, if the code on your car says there is an issue with an oxygen sensor, that doesn’t always mean that the oxygen sensor is bad. Instead, it could mean that the oxygen sensor is detecting an issue caused by something else.